What does IT Horizons do?
IT Horizons provides managed IT services, cybersecurity, helpdesk support, cloud solutions, phone systems, technology consulting, hardware and software procurement, and data hosting. We help organizations across Canada keep their technology secure, reliable, and easy to use. We're a majority Indigenous and woman owned business, certified through the Canadian Council for Indigenous Business (CCIB) and registered with the Government of Canada's Indigenous Business Directory (IBD).
What are managed IT services (or IT managed services)?
Having managed IT services (or IT managed services) means your organization has access to an entire team of technology experts without needing to hire a full in-house IT department. We help monitor, maintain, protect, and support your computers, networks, software, and systems.
Instead of calling an IT company only when something breaks (the traditional "break-fix" model), managed services focuses on proactive maintenance and ongoing support for a predictable monthly fee.
How do I know if my organization needs managed IT services?
You'll benefit from managed IT services if:
- Your organization has 5 or more computer stations/users
- You’re concerned about cybersecurity risks
- Technology challenges are taking time away from your work
- Staff are frustrated by slow or unreliable computers and systems
- Your organization relies on a single person for IT support
- You want predictable IT costs and expert advice
Does IT Horizons provide helpdesk support?
Yes. Our team provides friendly and responsive technical support for hardware, software, networks, remote workers, and day-to-day technology issues. Clients can contact us whenever they need assistance.
What industries does IT Horizons work with?
We support First Nations, Indigenous communities and organizations, private-sector businesses, non-profits, and government-related organizations across Canada.
Does IT Horizons work with Indigenous organizations?
Yes. Supporting Indigenous organizations is an important part of our work. We're a majority Indigenous and woman owned business, certified through the Canadian Council for Indigenous Business (CCIB) and registered with the Government of Canada's Indigenous Business Directory (IBD). We understand the importance of trust, long-term relationships, and technology solutions that align with community priorities.
Can IT Horizons help with data sovereignty?
Yes. Data sovereignty is one of our core strengths. We help organizations understand where their data is stored, who controls it, and what options are available to keep it in Canada. We also provide private, Canadian hosting options and guidance around Indigenous data sovereignty considerations.
Does IT Horizons offer Canadian data hosting?
Yes. We provide cybersecurity services including:
- Antivirus and detection and response (XDR & MDR) protection
- Network security
- Identity and multi-factor authentication (MFA)
- Security awareness training
- Email security and phishing prevention
- Backup and disaster recovery
- Monitoring and threat prevention
Our goal is to reduce risks before problems occur.
What is cybersecurity training?
Cybersecurity training teaches staff how to recognize phishing emails, scams, unsafe websites, and other common threats. Even the best technology cannot protect an organization if users do not know how to spot a risk.
Can IT Horizons help us prepare for a cybersecurity audit?
Yes. We can help review your security practices, identify risks, improve documentation, and strengthen your technology environment before an audit or insurance review.
Does IT Horizons provide cloud services?
Yes. We help organizations use cloud tools such as Microsoft 365, Copilot, SharePoint, Teams, Azure, and other cloud platforms. We can assist with setup, migration, management, security, and support.
Can IT Horizons move our email to Microsoft 365?
Yes. We regularly help organizations migrate email, files, and collaboration tools into Microsoft 365 while minimizing disruption to operations.
Does IT Horizons sell and support Microsoft solutions?
Yes. We support a wide range of Microsoft technologies including Microsoft 365, Teams, SharePoint, Azure, Copilot, and Microsoft security tools.
Can IT Horizons help with remote and hybrid work?
Yes. We help organizations support staff working from home, in the office, or in multiple locations. We can recommend the right hardware, software, collaboration tools, and security measures to keep everyone connected.
Does IT Horizons provide business phone systems?
Yes. We offer modern cloud VoIP phone systems that can replace traditional business phone lines. Features can include voicemail, call routing, extensions, auto-attendants, call queues, and support for remote workers.
What is a cloud phone system?
A cloud phone system uses the internet instead of traditional phone lines. It allows your staff to make and receive calls from desk phones, computers, or mobile devices while providing advanced business features and easier management.
Can IT Horizons help us choose the right technology?
Yes. Technology planning is one of our core services. We identify, order, ship, and support the hardware, software, cloud services, security tools, and technology strategies that fit your goals and budget.
Does IT Horizons only support large organizations?
No. We work with organizations of many sizes. Most of our managed service clients have at least 5 computers or systems that need ongoing support. We're happy to discuss your specific needs.
What makes IT Horizons different from other IT companies?
Clients often tell us they appreciate our:
- Friendly, Canadian-based support
- Plain language communication
- Fast response times
- Long-term relationships
- Indigenous ownership
- Canadian hosting options
- Data sovereignty expertise
- Flexible approach to technology solutions
We believe technology should make life easier, not more stressful.
Can IT Horizons support organizations anywhere in Canada?
Yes. Our team supports clients across Canada using a combination of remote support, cloud technologies, strategic planning, and partnerships.
How do I get started with IT Horizons?
The best first step is a discovery conversation. We'll learn about your organization, understand your goals and challenges, review your technology environment, and recommend practical next steps. Call us today at 780-833-2566, email This email address is being protected from spambots. You need JavaScript enabled to view it., or use our website contact form.
