Helpdesk & Technical Support

No matter which IT service you receive, you can expect to get the help you need, when you need it

Get Support from an Expert Technician Quickly & Easily

When you choose to work with IT Horizons, your business not only receives high quality IT applications and hardware devices that are perfectly tailored for your operational needs, but also easy to access ongoing support.

Our Guarantee

We know how important it is for your IT applications to perform efficiently and effectively; a downed computer network can bring business operations to a halt, service degradations and remote access issues slow employees' work productivity, and not knowing how to use all of the features in your cloud service limits the ways your company can benefit from the application.

Every IT and computer technician on our team is committed to providing clients with effective support, whether they contact us with a problem, a request or question:

Quick response from a trained and experienced technician

Customer information is recorded and tracked via tickets

Preliminary troubleshooting with escalation to senior resources when required

Onsite computer, network and other support for installations

Hardware and software setup support

After-hours and on-call emergency support available

Unlimited support (fully managed) agreements available

Any time you have a query, there's an issue with any facet of your IT environment, or you need to request maintenance or a system change, please don't hesitate to contact us. You can reach our IT and computer support team by phone, email, and through the website via our online ticket system and remote assistant tools.