Get Support from an Expert Technician Quickly & Easily
When you choose to work with IT Horizons, your business not only receives high quality IT applications and hardware devices that are perfectly tailored for your operational needs, but also easy to access ongoing support.
We know how important it is for your IT applications to perform efficiently and effectively; a downed computer network can bring business operations to a halt, service degradations and remote access issues slow employees' work productivity, and not knowing how to use all of the features in your cloud service limits the ways your company can benefit from the application.
Every IT and computer technician on our team is committed to providing clients with effective support, whether they contact us with a problem, a request or question:
Quick response from a trained and experienced technician
Customer information is recorded and tracked via tickets
Preliminary troubleshooting with escalation to senior resources when required
Onsite computer, network and other support for installations
Hardware and software setup support
After-hours and on-call emergency support available
Unlimited support (fully managed) agreements available
Any time you have a query, there's an issue with any facet of your IT environment, or you need to request maintenance or a system change, please don't hesitate to contact us. You can reach our IT and computer support team by phone, email, and through the website via our online ticket system and remote assistant tools.